Returns & Exchanges
Due to the nature of our products and for hygiene reasons, we only accept returns for items that are damaged, defective, or incorrect. If you receive a faulty product, please contact our support team within 14 days of delivery to initiate a replacement or refund.
Verify Eligibility
Ensure your item is in its original, unused condition and was purchased directly from JeffreeStarCosmetics.com within the last 14 days.
Contact Customer Support
Email our support team with your order number and clear photos of the damaged or incorrect product to receive a Return Authorization.
Package Your Return
Securely pack the items in their original packaging to prevent further damage during transit and include your provided Return Authorization form.
Processing and Refund
Once your return is received and inspected, we will notify you via email regarding the approval of your refund or the shipment of your replacement.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing